Patient Satisfaction Survey Results

We want to provide our patients with the very best service that meets their needs.
 
This is the result of our 2017/2018 patient satisfaction survey audit.
 
I feel welcome at the practice:
19/20 patients answered CONFIDENT
1/20 patient answered QUITE CONFIDENT
 
The practice always looks clean and hygienic:
19/20 patients answered CONFIDENT
1/20 patient answered QUITE CONFIDENT
 
The dental team are friendly and make me feel at ease:
19/20 patients answered CONFIDENT
1/20 patient answered QUITE CONFIDENT
 
Treatment options are explained clearly, and I understand: what I have consented to
18/20 patients answered CONFIDENT
2/20 patient answered QUITE CONFIDENT
 
The cost of my treatment is explained:
18/20 patients answered CONFIDENT
2/20 patient answered QUITE CONFIDENT
 
I understand what I am asked to do at home to look after my oral health:
19/20 patients answered CONFIDENT
1/20 patient answered QUITE CONFIDENT
 
What do you find best about the practice?
“All are quite friendly and polite”
“Relaxed atmosphere and extremely helpful, friendly staff”
“Confident that my teeth are looked after”
“That everyone really goes about my teeth and want to help me improve on my hygiene”
“The staff are all very welcoming and made me feel at ease”
“Always friendly and welcoming. Confident about all treatment”
 
What could be improved?
“Sometime have to wait a while after appointment time”
 
How likely are you to recommend our dental practice to friends and family?
17/20 patients answered EXTREMELY LIKELY
3/20 patient answered LIKELY
A big thank you to all our patient for their very helpful feedback.

Modified hours

Reception will be open for telephone enquiries only on:

Friday 24th August from 8 am till 4 pm

Tuesday 28th August from 9 am till 5:30 pm

Wednesday 29th August from 9 am till 5 pm

Thursday 30th August from 8am till 12 noon

Friday 31st August from 8 am till 4 pm

Monday 3rd September from 9 am till 5:30 pm

Tuesday 4th September from 9 am till 5:30 pm.

 

Please note we re-open as normal on Wednesday 5th September at 9am.

The practice does not open at the weekend or on bank holidays.

 

For patients currently registered with this practice only and in need of urgent attention or advice please call our reception team on 01270 876 026.

 

We apologise for any inconvenience.