Patient Satisfaction Survey results 2018/19

We want to provide our patients with the very best service that meets their needs.

This is the result of our 2018/2019 patient satisfaction survey audit.

 

I feel welcome at the practice:

19/20 patients answered CONFIDENT

1/20 patient answered QUITE CONFIDENT

 

The practice always looks clean and hygienic:

20/20 patients answered CONFIDENT

 

The dental team are friendly and make me feel at ease:

20/20 patients answered CONFIDENT

 

Treatment options are explained clearly, and I understand: what I have consented to

20/20 patients answered CONFIDENT

 

The cost of my treatment is explained:

19/20 patients answered CONFIDENT

1/20 patient answered QUITE CONFIDENT

 

I understand what I am asked to do at home to look after my oral health:

20/20 patients answered CONFIDENT

 

What do you find best about the practice?

 

“The service and the professionalism of the staff”

“The amazing, friendly staff. Really put me at ease J Thanks!”

“Friendly team, children happy to be here too. Perfect!”

“Lovely, friendly staff. Aliya is fantastic”

“Friendly staff and always do their best to make me feel at ease”

“Staff are lovely, welcoming and friendly, always feel very comfortable here! Well looked after”

“Very well organised and tidy which provide confidence that will get best treatment” 

 

What could be improved?

 

“Would be good if they offered discounts for students aged 18+”

“Online booking and management of appointments?”

 

How likely are you to recommend our dental practice to friends and family?

19/20 patients answered EXTREMELY LIKELY

1/20 patient answered LIKELY

 

A big thank you to all our patient for their very helpful feedback.

 

Summer Holiday

Reception is open for telephone enquiries only on:

Monday 19th August from 9 am till 5:30 pm

Tuesday 20th August from 9 am till 5:30 pm

Thursday 29th August from 8 am till 12noon

Friday 30th August from 8 am till 4 pm

 

Normal opening hours will resume from

Monday 2nd September at 10 am

 

Outside of the above times and for registered patients only, please dial 01270876026 for further information and advice.

 

Apologies for any inconvenience.

Many thanks,

Lawton Dental Care

Summer Holidays

Lawton Dental Care reception will be open for telephone enquiries only on:

Tuesday 11th June from 9 am till 1 pm

Wednesday 12th June from 9 am till 1 pm

Thursday 13th June from 8 am till 12 noon

Friday 14th June from 8 am till 12 noon

Monday 17th June from 9 am till 1 pm

Tuesday 18th June from 9 am till 1 pm

Wednesday 19th June from 9 am till 1 pm

Please note we re-open as normal on Thursday 20th June at 8 am

The practice does not open at the weekend or on bank holidays.

For patients currently registered with this practice only and in need of urgent attention or advice, this can be gained by calling our reception team during the above hours on 01270 876 026.

Quality Dentistry for Kids

Christmas Break

🍂🍁AUTUMN HALF TERM CLOSURE 🍁🍂

Reception will be open for telephone enquiries only on:
 
Friday 26th October from 8 am till 4 pm
Monday 29th October from 9 am till 5:30 pm
Tuesday 30th October from 9 am till 5:30 pm
Wednesday 31st October from 9 am till 5 pm
Thursday 1st November from 8am till 12noon
Friday 2nd November from 8 am till 4pm
 
Please note we re-open as normal on Monday 5th November at 10am.
 
The practice does not open at the weekend or on bank holidays.
 
For patients currently registered with this practice only and in need of urgent attention or advice can be gained by calling our reception team during the above hours on 01270 876 026, please listen to the recorded message in full.
 
We apologise for any inconvenience
Many Thanks
 
Lawton Dental Care

Patient Satisfaction Survey Results

We want to provide our patients with the very best service that meets their needs.
 
This is the result of our 2017/2018 patient satisfaction survey audit.
 
I feel welcome at the practice:
19/20 patients answered CONFIDENT
1/20 patient answered QUITE CONFIDENT
 
The practice always looks clean and hygienic:
19/20 patients answered CONFIDENT
1/20 patient answered QUITE CONFIDENT
 
The dental team are friendly and make me feel at ease:
19/20 patients answered CONFIDENT
1/20 patient answered QUITE CONFIDENT
 
Treatment options are explained clearly, and I understand: what I have consented to
18/20 patients answered CONFIDENT
2/20 patient answered QUITE CONFIDENT
 
The cost of my treatment is explained:
18/20 patients answered CONFIDENT
2/20 patient answered QUITE CONFIDENT
 
I understand what I am asked to do at home to look after my oral health:
19/20 patients answered CONFIDENT
1/20 patient answered QUITE CONFIDENT
 
What do you find best about the practice?
“All are quite friendly and polite”
“Relaxed atmosphere and extremely helpful, friendly staff”
“Confident that my teeth are looked after”
“That everyone really goes about my teeth and want to help me improve on my hygiene”
“The staff are all very welcoming and made me feel at ease”
“Always friendly and welcoming. Confident about all treatment”
 
What could be improved?
“Sometime have to wait a while after appointment time”
 
How likely are you to recommend our dental practice to friends and family?
17/20 patients answered EXTREMELY LIKELY
3/20 patient answered LIKELY
A big thank you to all our patient for their very helpful feedback.

Modified hours

Reception will be open for telephone enquiries only on:

Friday 24th August from 8 am till 4 pm

Tuesday 28th August from 9 am till 5:30 pm

Wednesday 29th August from 9 am till 5 pm

Thursday 30th August from 8am till 12 noon

Friday 31st August from 8 am till 4 pm

Monday 3rd September from 9 am till 5:30 pm

Tuesday 4th September from 9 am till 5:30 pm.

 

Please note we re-open as normal on Wednesday 5th September at 9am.

The practice does not open at the weekend or on bank holidays.

 

For patients currently registered with this practice only and in need of urgent attention or advice please call our reception team on 01270 876 026.

 

We apologise for any inconvenience.

Dermapen Tasting

Come and join us on Friday 17th August to try the best rejuvenation device called Dermapen! Invitation only, contact us to know more!

NHS for children